Returns & Exchanges

At Gene Juarez, we want you to be completely satisfied with your beauty purchase. If a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Verify Eligibility

  Ensure the product is at least 75% full and was purchased within the last 30 days from a Gene Juarez salon or our online boutique.

• 2.
  Locate Proof of Purchase

  Gather your original receipt or order confirmation email to ensure a seamless processing of your refund to the original payment method.

• 3.
  Choose Return Method

  Visit any Gene Juarez Salon & Spa location for an immediate exchange, or contact our guest service team to initiate a return by mail.

• 4.
  Receive Refund or Credit

  Once your return is processed, a refund will be issued to your original form of payment or applied as a salon credit for future services.